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Description
Feel the pride and the rewards of working for one of the world's most successful companies. From fleet maintenance & operations to sales & service, each member of our team plays an integral role in providing important environmental solutions. Each person is rewarded for their talent with great compensation and life-enhancing benefits. We are a Fortune 150 company and the largest in our industry. Share your talent with an industry leader
I. Job Summary
Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
·Generates revenue utilizing a consultative selling approach in the sale of Waste Management services on inbound calls that are typically small and less complex accounts.
·Establishes and maintains a high level of customer satisfaction in all sales transactions.
·Consistently meets or exceeds weekly and monthly sales activity goals.
·Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
·Attracts, generates, manages and records leads from outbound telephone marketing.
·Demonstrates excellent organizational and problem solving skills.
·Exhibits proficient knowledge and use of personal computer and computer software applications.
·Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
·Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
·In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or GED equivalent plus 2 years customer service experience. Internal requirements include 9-months proven success with a customer service focused Waste Management role.
Preferred: 2-years of college coursework plus 1 year phone based customer service experience.
This is an office-based position. This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and/or training prerequisites and district management approval.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
General Competencies Include:
Collaborate Actively
Demonstrate Professionalism
Initiate Action
Produce Results
Focus on Customers
Focus on Quality/Details
Know the Business
Influence and Negotiate
Manage Work / Time
Use Ethical Practices
Organizational skills
Proficient with Computer and Software Applications
We offer a competitive total compensation package, unbeatable Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Incredible 401k plan, Tuition Payback, Family Assistance, Adoption Assistance and More! We are an Equal Opportunity/Affirmative Action Employer/M/F/D/V
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